Shared Services and Data Strategy
Working together to achieve more
Te Hono worked with all eight PSGEs to better understand the rationale for a shared services model and data strategy to identify an appropriate and comprehensive codesign research approach which could build & maintain the mana of each of the Iwi groups. The services needed to be their own and there needed to be clear rationale for the sharing and usage of data.
Where it started
We first met with the governors and chief executives (codesign team) to discuss and agree on their design intent for the new share services entity and data strategy.
We also identified the depth of codesign required and the research participants. A project plan was created to deliver the entity design, data strategy, establishment cost, communication and stakeholder requirements.
We worked closely with the codesign team, regularly checking in to feedback on progress and seeking advice and input on next steps.
Challenges
Each of the Iwi PSGEs was keen to ensure that the shared services entity would both maintain and raise the mana of each of the individual participant PSGEs. This required deep research across governance, management, operations and the client base to identify areas of obvious shared value and ultimately to identify the new entity “brand” as well as structure and service offerings.
The data sovereignty approach was a key challenge that required careful thought and rigorous testing to ensure acceptability. Particularly regarding new iwi member registration information.
Solutions
Develop strong templated services that can be “personalised” to build mana at an individual iwi level.
Focus on a skills-based structure with streamlined governance.
Implement defined service standards to ensure repeatability and quality (and also learning and improvement).
Be neutral and focus on essential skills and functions to free up PSGEs to focus on their core objectives.
Strategic decision making enabled by a customised shared data infrastructure with specific sources of data collected to better understand the needs.
Outcomes
The Iwi collective has established a fledgling brand and online portal as a stepping stone to greater strategic collaboration. The portal provides a key channel for increasing Iwi memberships through a better access to registration processes.
Initial steps include providing access to grants, scholarships, internships and work opportunities across the collective which were key areas of interest to Iwi members from the research.
The collective has a clear entity blueprint and establishment plan and budget for future services to be developed and deployed.
Tell me more
We are dedicated to enabling trusts to embark on their unique journeys of discovery and unlocking the full potential of their whenua. Together, we can pave the way for successful outcomes and sustainable growth.
Get in touch:
027 598 5182
blair@tehono.nz